Which rules apply when using Sydtrafiks busses?
Sydtrafiks travel regulations describe the terms and conditions that concern travelling with Sydtrafiks buses.
• Customers under 16 years run for children price
• Customers between 16-64 years run for adult price
• Customers over 65 years run for senior price
Adults can take two children (under the age of 12) with them on the journey for free.
A paying child can take one child (under the age of 12) with him/her on the journey for free.
Documentation of age
You must be able to document your age, e.g., driver’s license or some kind of personal ID, if requested by the personnel.
If you are not able to document your age and the personnel are in doubt, they can rightly issue an adult ticket.
Small dogs, cats and other small animals are allowed in all buses without extra payment, if they are placed in a handbag or similar, and if they stay in the bag during the whole journey.
Dogs that cannot fit in a handbag are allowed at children’s price.
Dogs should be kept in a short lead and should not disturb the other passengers or mess up the bus.
Animals are not allowed to sit on the seats.
The bus driver can refuse an animal if it is considered to be disturbing for the other passengers.
Guide dogs/service dogs
Guide dogs wearing the sign of a man with the white walking stick are allowed in all buses for free.
This also applies to service dogs with an ID vest.
The owner must be able to show a special ID card.
Smoking, both cigarettes and electronic cigarettes, is not allowed in all buses or bus stations.
Furthermore, consuming of alcohol is not allowed.
If any passenger behaves inappropriate and harasses other passengers or the driver, the driver can reject or to drop off that passenger.
You can bring personal luggage if it does not bother or is a danger to others, as well as if it does not soil or damage the bus.
The driver determines whether you can bring your luggage on the bus.
Bikes (incl. electric bicycle and folding bicycle)
Bikes are as a rule not allowed in the city buses.
There are local exemptions from this rule – i.e., in the city buses in Sønderborg.
You can bring your bike in the other buses if the space allows it.
The bike should always be placed in the bus’s trunk, and you are expected to place it there yourself.
You must buy a ticket for your bike, which is equivalent to a 2-zone adult ticket.
Please note that you cannot book a place for your bike.
Pram, pushchair and walker
You can bring a pram, wheelchair or a walker on the bus free of charge if it does not compromise entry and exit.
Also, they are only allowed if they are transporting passengers.
There is maximum capacity of two prams per bus and the driver can deny prams, wheelchairs and walkers if there is limited space in the bus.
Wheelchair users must be self-sufficient for instance by having a helper.
Sydtrafik does not refund unused or partially used single trip tickets.
No compensation is paid for single trip tickets.
Commuters wanting to have their cards refunded before they expire should note that a fee is charged, corresponding to the price for eight days of travel.
If, for example, you want to have a transit ticket refunded which has 15 days left on it, you will be refunded the price for 15 days minus 8 days = 7 days.
If you ask to have your transit ticket refunded before its first day of validity, the price is refunded in full.
You must buy or show a valid ticket or card when you get on the bus.
It is your responsibility always to make sure that you have bought the right ticket.
If you are not able to show a valid ticket by request of a checker, you can be fined.
The price is DKK 750 for an adult, DKK 375 for a child (under 16 years), DKK 375 for a dog and DKK 100 for a bicycle.
If you disagree with an inspection fee you can lodge a complaint to Sydtrafik before the time allowed for payment expires.
You are required to have the ticket on you while driving and by exit, and you must be able to show a ticket by request of either the driver or any of Sydtrafiks checkers.
Trains operated by DSB and Arriva
Remember that Sydtrafiks tickets and multi trip tickets are not valid in trains operated by DSB or Arriva.
You can travel using your ticket and change bus within the time and zones that are stated on the ticket.
The validity is calculated based on the number of zones.
Zones Validity 1-2 1 hour 3 1 hour and 15 minutes 4 1 jour and 30 minutes 5 1 hour and 45 minutes 6 1 hour and 55 minutes 7 2 hours and 5 minutes 8 2 hours and 15 minutes
If you travel more than 8 zones, the validity increases with 10 minutes for each zone.
You can see the validity on your ticket or card.
You will have to begin your last journey before the validity expires.
You can freely change bus on the same journey and route within the validity.
The time of boarding is calculated based on the scheduled departure time, which means that you can begin your journey on the same ticket even though the bus is delayed, if the scheduled departure time is within the validity.